Returns Policy

The Beds we sell are made to order and are always new and a s such any beds returned to us are not offered for re-sale. We don’t offer beds for trial, test or sale or return. Of course if the bed supplied is defective, not what was ordered or damaged in any way we will take it back for replacement or exchange provided this is reported at the time of delivery.

 

Goods properly delivered by us will not be accepted for credit unless we are advised beforehand and agree to accept them back. Such goods returned as not wanted or incorrectly ordered must be sent back within 7 days of receiving the goods carriage paid.

 

Damage or shortage of goods discovered on delivery must be notified to the Company within seven days. Any claims for damage or shortage which are not notified within this time shall not be accepted.

 

Goods will not be accepted for return without the prior agreement of the Company. Agreed returns must be accompanied by details giving the reason for return and the date and number of the Company's invoice upon which such goods were charged.

Damaged goods must be signed for as damaged or refused. After goods have been signed for, as received in good condition, claims for damage will not be met by the Company.

Any goods found not faulty on return to the Company renders the sender liable for collection and return costs.

Any goods returned to the Company as faulty or damaged must be inspected by one of our technicians before a replacement is sent. Goods will not be exchanged automatically except in extreme circumstances.